Email Us
Rad's Support Team provides friendly help via email, support@rad.live, 10:00 AM to 6:00 PM (Eastern Time), Monday through Friday, excluding all U.S. national holidays.
Rad does not offer phone support. Please don't trust any phone numbers you find on the Internet. Focusing on email support allows us to efficiently serve our users while keeping costs down.
Initial Response Times
When you contact us, you can expect a first response within these timeframes. All times are in U.S. Eastern.
- Support during U.S. Business hours (10 a.m. to 6 p.m. Eastern)
- First response in 48 hours or less
It's highly recommended that you contact us from the email address associated with your Rad account to receive faster support. Reaching out through our FAQ Center ensures that we will respond as quickly as humanly possible.
Follow-up response rate
Depending on the technological complexity of your issue, follow-up responses sometimes take longer. Especially tricky issues that may need to be reassigned to a support specialist. Our specialists will resolve your issue as swiftly as possible, but that could take up to a few days, especially if your issue requires input from Rad developers.
You are welcome to reply to any open case to request an update.
Keep in Touch
The best way to stay current with news about Rad is to read our blog, where we update the community with news about Rad.
Send Feedback
If you have a question that was not answered here, please send our friendly support team a note here. Your feedback helps us continue to work better for you.