In certain circumstances, your PayPal payment will be successful but PayPal fails to notify us of the finalized transaction so it is not reflected in your account. Please contact us so we can investigate and verify the completed transaction and update your account to properly reflect your Premium status.
We are working with PayPal on this issue to make sure it's not a symptom of a larger problem. If you would like to help us look deeper into this issue, please contact us and tell us a little more about how you used our PayPal buttons.
- What is your account username?
- What is your account email address?
- Were you on a desktop, laptop, or mobile device?
- What browser were you using?
This info can help us determine where the process failed.